Introduction

This support area of the site serves two functions. Its main purpose is to provide assistance and troubleshooting advice - mainly in the form of detailed FAQs - to anyone experiencing an apparent problem with a Davis weather station or related software. But it is also a convenient place to include technical data on the Davis stations that doesn't have a home elsewhere on this site, such as the history of Vantage Pro console firmware upgrades.

If you are a Prodata customer:

If you have already bought a station from us and have a question or problem then please browse through the support FAQs here in the first instance to see if an answer is readily available. But if there's no obvious solution then please feel free to contact us by phone (01353 664175) or by email .

If we agree that an item needs to be returned to us for further investigation:

• Our address details can be found on our contact page;
• Please remember to include your contact details with your return, together with a brief note of the problem;
• Please don't return any item without contacting us first;

General troubleshooting and technical information

Information and troubleshooting FAQs

The FAQ's available here focus primarily on the newer Vantage Pro range of stations and borrow extensively (with permission) from Davis's own VP FAQ, though adapted and extended in two ways: first to provide more information on Overseas (eg EU/UK) VP stations; and second with various additional topics and comments, for which there may sometimes be links to other areas of this website with a more detailed discussion of a particular topic. If you follow these links you may need to use your browser's back button to return to this general troubleshooting area. There is also a small section on the original Davis stations such as the WMII.

• Frequently-asked questions (FAQ) on Vantage Pro stations

• FAQ on classic Davis stations, such as the Weather Monitor II

Technical information

• Vantage Pro console firmware upgrades;
• Vantage Pro - supplementary specifications: covers various specific specification topics not included elsewhere;
• Weatherlink technical details: documents file formats and related Weatherlink topics;

Software Support

As far as software support is concerned, we will look to include support material on Davis's own Weatherlink software, but questions on third-party software should be referred to the appropriate support website, details as follows:

• Virtual Weather Station
• Weather Display
• Weatherview32

Other sources of information

An online forum dealing with weather station issues can also be found on the WeatherMatrix site.